01How is Gas Safe status checked for HearthSignal London work?
The operating business and attending engineer are checked on the official register for the relevant work category before regulated gas work.
02Can I use the request form if I smell gas?
No. Leave the property, avoid switches and flames, call 0800 111 999, and call 999 for immediate danger.
03Is every London postcode covered?
No universal coverage is claimed. Submit the exact postcode and obtain confirmation before relying on attendance.
04Is the diagnostic fee included in repair?
Only if the provider confirms that in writing. Compare callout, included time, parts and return-visit terms.
05Does a fault code identify the replacement part?
Not by itself. It is one item of evidence within a competent diagnosis.
06Can a customer remove the boiler case for photos?
No. Supply only safely accessible display, gauge or control images.
07What closes a repair job?
A written handover connecting the reported demand, findings, authorised work and relevant operating tests.